Client Billing

NeoGenomics Client Billing Information

NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.

Payment Information

Payment Options

  • Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request. 
  • Check or money order:
    • NeoGenomics Invoices
      Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
      NeoGenomics Laboratories, Inc.
      PO Box 865586
      Orlando, FL 32886-5586

Billing Resources

2018 Molecular Billing Changes (OPPS 14-Day Rule and CPT Code Updates)
NeoGenomics Indigent Letter
ICD-10 NeoGenomics Crosswalk


On-Demand Webinar: 14-Day Rule Update and Online Orders Demo

14-Day Rule Update and Online Orders Demo

To see the Q&As from this webinar, please click here.


Contact Us


For Client Billing Questions:

T: 888.690.0043 
F: 888.443.4153
E: avclientbilling@neogenomics.com

ICD-10 Practical Guidance
ICD-10 Practical Guidance

ICD-10
ICD-10