NeoGenomics Client Billing Information
NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.
Payment Information
Payment Options
- Pay Online through our ilab Client Portal; for access please contact Billing_Portal_Support@neogenomics.com with your client name and number.
- Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request.
- Check or money order:
- NeoGenomics Invoices
Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
NeoGenomics Laboratories, Inc.
PO Box 864403
Orlando, FL 32886-4403
- NeoGenomics Invoices
Billing Resources
14-Day Rule Letter - August 2018
Outpatient Billing CPT Code List
CMS's Laboratory Date of Service Policy
NeoGenomics Indigent Letter
On-Demand Webinar: Billing Updates & Reminders for 2019 (November 2018)
Watch our on-demand webinar on Billing Updates and Reminders for 2019 to learn about the CMS Laboratory Date of Service Policy for outpatient molecular testing overview, billing requirements overview, and what’s new for 2019. This webinar was recorded on November 28, 2018
Read the Q&As | See the "How to Fill Out a Test Requisition Form" Guide
Contact Us
For Client Billing
T: 888.690.0043
F: 888.443.4153
E: avclientbilling@neogenomics.com