Notice: Location Change
The Billing section of the NeoGenomics website will be moving to the Client Services tab, effective September 27, 2018. All page content and URLs will stay the same. Please see the screenshot to the right that shows the future location of this webpage.
For any questions, please contact us. Thank you!
NeoGenomics Client Billing Information
NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.
Payment Information
Payment Options
- Pay Online through our ilab Client Portal; for access please contact Billing_Portal_Support@neogenomics.com with your client name and number.
- Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request.
- Check or money order:
- NeoGenomics Invoices
Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
NeoGenomics Laboratories, Inc.
PO Box 864403
Orlando, FL 32886-4403
- NeoGenomics Invoices
Billing Resources
14-Day Rule Letter - August 2018
Out-Patient Billing CPT Code List
CMS's Laboratory Date of Service Policy
NeoGenomics Indigent Letter
On-Demand Webinar: 14-Day Rule Update and Online Orders Demo
To see the Q&As from this webinar, please click here.
Contact Us
For Client Billing
T: 888.690.0043
F: 888.443.4153
E: avclientbilling@neogenomics.com