NeoGenomics Client Billing Information
NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient’s name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.
Payment Information
Payment Options
If you receive a bill, there are several options for payment:
- Check or money order:
- NeoGenomics Invoices
Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
NeoGenomics Laboratories
PO Box 864403
Orlando, FL 32886-4403
- Clarient Invoices
Make the check or money order payable to Clarient Diagnostic Services, and mail it to:
Clarient Diagnostic Services, Inc.
PO Box 865360
Orlando, FL 32886-5360
- Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request.
- Pay Online: Coming soon for NeoGenomics clients. For Clarient clients, please see the below section.
For Clients with Clarient Invoices
To pay a Clarient client invoice by credit card:
Click here
To access the Clarient Client Billing Portal to view and print invoices:
Login here
For any questions, please contact the Clarient billing team at 888.690.0043.
Billing Resources
NeoGenomics Indigent Letter
ICD-10 Practical Guidance
ICD-10 NeoGenomics Crosswalk
ICD-10 Presentation by Dennis Padget
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