NeoGenomics specializes in oncology diagnostics and is committed to providing access to quality services at affordable prices for all patients.
- 84% of patients do not receive a bill for our testing methodologies.
- 94% of patients do not receive a bill for NeoTYPE® Cancer Profiles.
If you receive a denial letter, explanation of benefits (EOB), bill, or have questions, please contact our Patient Customer Service team to help lower your out of pocket expense or answer any questions.
Your physician orders a test from NeoGenomics to help guide your medical care.
NeoGenomics confirms all insurance is complete.
NeoGenomics contracts with many national and regional insurance companies.
We can work with your insurer, on your behalf, to appeal their initial decision and try to improve your coverage of the test.
NeoGenomics partners with patients to ease the financial burden. If you receive a denial letter or are interested in financial assistance, or payment plans please contact us, we are here to help you.
Financial Assistance Resources
World Class Patient Customer Service
Our Patient Customer Service team is here to answer questions, support you, and help with any denial or insurance issues you may encounter. If you would like to apply or better understand our financial assistance options, please call or complete the Financial Assistance Form and a member of our team will contact you within 48 hours to discuss eligibility. In order to qualify, patients must provide the valid proof of income to determine eligibility.
Patient Customer Service
866.776.5907 and press 2