Patient Billing

Our promise is to ensure the highest care for our patients

NeoGenomics is committed to working with patients and providers to ensure that our billing process is simple and provides access to high-quality diagnostic services.

We have a broad network of insurance contracts and value-based relationships to provide patients with exceptional in-network and cost-effective services that advance patient care.

NeoGenomics specializes in oncology diagnostics and is committed to providing access to quality services at affordable prices for all patients.

  • 84% of patients do not receive a bill for all our testing methodologies.
  • 92% of patients do not receive a bill for NeoTYPE® Cancer Profiles.

 

If you receive a denial letter, explanation of benefits (EOB), bill, or have questions, please contact our Patient Customer Service team to help lower your out of pocket expense or answer any questions.

Provider orders test

Your physician orders a test from NeoGenomics to help guide your medical care.

Test is Performed

NeoGenomics confirms all insurance is complete.

Submits a claim

NeoGenomics contracts with many national and regional insurance companies.

We can work with your insurer, on your behalf, to appeal their initial decision and try to improve your coverage of the test.

NeoGenomics Billing

NeoGenomics partners with patients to ease the financial burden. If you receive a denial letter or are interested in financial assistance, or payment plans please contact us, we are here to help you.

*Patients who are covered by Medicare/Medicare Advantage may need to sign an Advance Beneficiary Notice (ABN) prior to the test order, determined by your physician. Patients covered by private or commercial insurance, may need a prior authorization for the ordered test.

Financial assistance

We believe every patient should have access to the best possible care. We have a dedicated Patient Customer Service team to assist with insurance appeals, retro-authorizations, financial assistance, interest-free payment plans, prompt payment discounts and more. Both insured and uninsured patients may qualify for free or reduced-cost testing through billing resource programs.

Financial eligibility calculator

Eligibility for financial assistance is based on total household income, household size and federally-based financial criteria. This table is a sliding scale demonstration for financial eligibility based on federal guidelines for a family of four. This information is subject to change at any time without notice, and discounts are contingent on meeting eligibility criteria.

Contiguous States
$21,720
100% Discount
$43,440
100% Discount
$65,160
75% Discount
$86,880
50% Discount
$108,600
25% Discount
Alaska
$27,150
100% Discount
$54,300
100% Discount
$81,450
75% Discount
$108,600
50% Discount
$135,750
25% Discount
Hawaii
$24,980
100% Discount
$49,960
100% Discount
$74,940
75% Discount
$99,920
50% Discount
$124,900
25% Discount

 

This table is for illustrative purposes only based on the federal guidelines for a family of four. This is subject to change at any time without notice, and discounts are contingent on meeting eligibility criteria.

NeoGenomics Patient Client Services

World Class Patient Customer Service

Our Patient Customer Service team is here to answer questions, support you, and help with any denial or insurance issues you may encounter. If you would like to apply or better understand our financial assistance options, please call or complete the Financial Assistance Form and a member of our team will contact you within 48 hours to discuss eligibility. In order to qualify, patients must provide the valid proof of income to determine eligibility.

Patient Customer Service
866.776.5907 and press 2
billingpatient@neogenomics.com