Billing

NeoGenomics is a specialized oncology diagnostic provider committed to providing access to quality diagnostic services at affordable prices.

NeoGenomics Clients will be billed by an itemized invoice that includes the date, patient's name, accession number, test(s) performed, and the test fees for each specimen completed during the month. Please note that these invoices are payable upon receipt. If you have any questions pertaining to your account, please contact our billing team immediately so that we may resolve them in a timely manner.

Over 80% of Neo patients will not receive a bill.

We offer patients a variety of payment choices. Our Patient Billing page has a list of payment options and financial assistance programs that may be appropriate for your patients.

Provider orders test

Your physician orders a test from NeoGenomics to help guide your medical care.

Test is Performed

NeoGenomics confirms all insurance is complete.

Submits a claim

NeoGenomics contracts with many national and regional insurance companies.

We can work with your insurer, on your behalf, to appeal their initial decision and try to improve your coverage of the test.

NeoGenomics Billing

NeoGenomics partners with patients to ease the financial burden. If you receive a denial letter or are interested in financial assistance, or payment plans please contact us, we are here to help you.

*Patients who are covered by Medicare/Medicare Advantage may need to sign an Advance Beneficiary Notice (ABN) prior to the test order, determined by your physician. Patients covered by private or commercial insurance, may need a prior authorization for the ordered test.

Prior Authorization Support for

Molecular & Genetic Testing

Molecular and genetic testing is an evolving field in oncology diagnostics and many insurance providers have established a policy of prior authorization before testing can be performed to ensure appropriate use. NeoGenomics contracts with many national and regional healthcare insurance plans to help offer affordable testing to our patients and clients, however each insurance plan may have a different process for obtaining prior authorization for testing.

  • For more specific information on the insurance plans you frequently work with, NeoGenomics recommends calling the patient's insurance plan for their updated policy. For any questions or prior authorization support please email PriorAuthorizations@NeoGenomics.com.

Third Party Billing

NeoGenomics Laboratories is a participating provider with Medicare and Medicaid, in addition to a large number of private insurance companies and managed care organizations. NeoGenomics accepts assignment on all insurance payers.
Payment Options
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Online Payment

Pay Online through our ilab Client Portal; for access please contact AVClientBilling@neogenomics.com with your client name and number.

Request Portal Access
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Credit or Debit

You may complete the form on your invoice. Or, to pay by phone, please call us at (866) 776-5907 and press 2. A receipt can be mailed to you upon request.

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Check or Money Order

Make the check or money order payable to NeoGenomics Laboratories, and mail it to:

NeoGenomics Laboratories, Inc.
PO Box 947403
Orlando, FL GA 30394-7403

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