Best-in-class Client Services
We provide every client with a dedicated Client Services Advocate to give you the service you deserve. Our Client Service Advocates are trained to answer questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results. Client Services Advocates may also direct calls immediately to a technical or medical expert as necessary or requested.
Specimen Pickup
Call Client Services at 866.776.5907 and press 1 to schedule a specimen pick-up. Please have the following information available:
- Account number
- Patient name
- Type of specimen
- Ready time
- Pick-up deadline
- Pick-up priority
- Do you have a lockbox?
- If FedEx: tracking number
Resources
NeoGenomics prides itself on our unparalleled customer support team. If you have questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results, please feel free to reach out to a Client Services Advocate at client.services@neogenomics.com or call 866.776.5907, option 3.
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