Client Services


At NeoGenomics, we care deeply about our clients’ patients. This is why we provide every client with a dedicated Client Services Advocate. In order to provide the highest level of customer service, Client Service Advocates are trained to answer questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results. Client Services Advocates may also direct calls immediately to a technical or medical expert as necessary or requested. Clients may contact the lab directly at the contact information listed below.

Contacting Client Services

Telephone: (866) 776.5907, option 3
Fax: (239) 690.4237
Hours of operation: Monday – Friday: 7:00 AM – 2:00 AM Eastern
Saturday: 7:00 AM – 7:30 PM Eastern
After hours availability: After normal business hours, 7 days per week