At NeoGenomics, we care deeply about our clients’ patients. This is why we provide every client with a dedicated Client Services Advocate. In order to provide the highest level of customer service, Client Service Advocates are trained to answer questions regarding test information, specimen requirements, turnaround times, test add-on, and patient results. Client Services Advocates may also direct calls immediately to a technical or medical expert as necessary or requested. Clients may contact the lab directly at the contact information listed below.

Contacting Client Services

T: 866.776.5907, option 3
F: 239.690.4237

Hours of Operation:
Monday – Friday: 7:00 AM – 9:00 PM Eastern
Saturday: 7:00 AM – 7:30 PM Eastern

After Hours: After normal business hours, 7 days per week

FAQ: What will help prevent tissue from falling off the slide?

Quality testing makes all the difference for patient care. Learn how to ensure the best attachment of tissue to glass slides with our quick video guide.
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