Patient Billing Information

NeoGenomics makes billing as flexible as possible by providing many different payment options to our patients and customers. Depending on the arrangement your clinic, hospital, or health insurance plan has with us, you may or may not receive a bill directly from NeoGenomics for all or part of the services provided by us. We do our best to obtain reimbursement from insurers without contacting you.

Some of the circumstances that can result in your receiving a bill from us are:

  • You have non-government insurance and are responsible for a co-payment, co-insurance, deductible, and/or non-covered services.
  • You have Medicare coverage and are responsible for a percentage of test cost as indicated by Medicare.
  • You have Medicare and have signed an ABN (advanced beneficiary notice). In this case, you may owe the difference between what Medicare paid and what they have set as the cost of the test.

Payment Options

If you receive a bill, there are several options for payment:

  • Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request. 
  • Check or money order:
    • NeoGenomics Invoices
      Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
      NeoGenomics Laboratories
      PO Box 865586
      Orlando, FL 32886-5586

Contact Us

For billing questions, please contact our billing team:

T: 866.776.5907 and press 2
F: 239.690.4236
E-fax: 844.560.3058