Patient Billing

Patient Billing Information

NeoGenomics makes billing as flexible as possible by providing many different payment options to our patients and customers. Depending on the arrangement your clinic, hospital, or health insurance plan has with us, you may or may not receive a bill directly from NeoGenomics for all or part of the services provided by us. We do our best to obtain reimbursement from insurers without contacting you. In certain cases, you may also receive an invoice from Clarient Diagnostic Services, a NeoGenomics company.

Some of the circumstances that can result in your receiving a bill from us are:

  • You have non-government insurance and are responsible for a co-payment, co-insurance, deductible, and/or non-covered services.
  • You have Medicare and are responsible for 20% of the amount Medicare has set as the cost of the test.
  • You have Medicare and have signed an ABN (advanced beneficiary notice). In this case, you may owe the difference between what Medicare paid and what they have set as the cost of the test.

Payment Options

If you receive a bill, there are several options for payment:

  • Credit or debit card: You may complete the form on your invoice. Or, to pay by phone, please call us at the number below. A receipt can be mailed to you upon request. 
  • Check or money order:
    • NeoGenomics Invoices
      Make the check or money order payable to NeoGenomics Laboratories, and mail it to:
      NeoGenomics Laboratories
      PO Box 864403
      Orlando, FL 32886-4403
    • Clarient Invoices
      Make the check or money order payable to Clarient Diagnostic Services, and mail it to:
      Clarient Diagnostic Services, Inc.
      PO Box 865360
      Orlando, FL 32886-5360


Patient Billing Resources

downld_thumb Financial Hardship Form - English
downld_thumb Financial Hardship Form - Spanish
downld_thumb Patient Welcome Letter
downld_thumb Medicare Co-insurance Waiver Form

 

Contact Us

For billing questions, please contact our billing team:

For NeoGenomics billing questions:

T: 866.776.5907 and press 2
F: 239.690.4236
E: billinghelp@neogenomics.com

For Clarient Billing questions:

T: 888.690.0043
F: 888.443.4153
E: avbilling@neogenomics.com